MCM Webinar: Conflict to Solution — Techniques for the Real World

• Navigating through difficult conversations 
• Conflict resolution

Date: Tuesday, July 18, 2023
Time: 1:00 p.m. – 2:30 p.m.

Thank you to Angel Rogers and those that participated in our webinar. 

Slides shared during the presentation have been sent to attendees. MCM units have been applied. If you are missing MCM units please contact us. 

Because people’s feelings about their homes are so personal, management is sometimes confronted by an angry or dissatisfied resident. Lately, that anger seems more deliberate and delivered more harshly. While there is no magic wand to make that stop, you will learn some proven techniques to help resolve conflict, solve the difficult person puzzle, and avoid common customer care mistakes during this session. You will leave this session with fresh ideas and new tools that can be used in real-life situations. 

Angel Rogers, ARM, CAM, CCRM,

Director of Learning and Development, National Community Renaissance

Owner, STAR Training

Angel has been in property management for as long as she can remember. She was screening applications and cleaning her parent’s rentals for years before she thought this would be her career.   She worked her way up from “Rental Hostess” to Regional Manager in less than 6 years and has never looked back!   Angel brought her extensive experience to National CORE in 1996 as a Property Manager and then Training and Education Manager where she developed training programs with an emphasis on fair housing, operations, customer care, and affordability compliance.  In 2009 she launched her own training and consulting company, STAR(Specialized Training by Angel Rogers),  where she continued to lead the training efforts at National CORE,  as well as teaching  for numerous Apartment Associations, private clients throughout the country, and classes at Chaffey College. She has been an invited return speaker for NAA, TAA,  VAMA, and MHCO conferences. Angel was invited to return to National CORE in 2020 as their Director of Learning and Development while continuing to provide industry education through STAR. In 2022, Angel authored a series of classes in partnership with Chaffey College which will be offered in the fall of 2023.

For more about Angel, visit angelrogers.com.

Six units of MCM credit will be earned with participation. The webinar will be 1.5 hours in duration. 

Cost for the course:
Member $129
Nonmember $258

Please contact info@wma.org for questions.