Position Description – Manufactured Housing Community Manager

At WGP Property Management a Three Pillar Company we’re a professional property management company specializing in operating great manufactured housing communities, RV parks, and apartment communities that our Residents are proud to call home. Headquartered in Los Altos, California, we manage 75 communities across 13 states, and approximately 7,400 units! As an ideal candidate for the Community manager position, you will be responsible for delivering a safe, reliable, and attractive community for our residents.

Housing is included in this position, but the Community Manager is responsible for paying the utilities.

Duties may include, but are not limited to, all tasks reasonably associated with managing a manufactured housing community.

Community Manager: Role Duties

The community manager is the single person responsible for all aspects of the community.
The community manager’s core task is to deliver a safe, reliable, attractive community that residents proudly call home.
The community manager is responsible for four key performance indicators (KPI) that help drive our business: 1.) Ensure safety and compliance within the community, 2.) Maximize profit, 3.) Manage resident relations and, 4.) Optimize physical assets.
Ensure safety and compliance within the community
Ensure a safe, compliant community for all residents
Understand and comply with Federal Fair Housing Law (via training)
Understand and comply with OSHA safety standards for all work performed
Accurately clock in and clock out; report all hours worked
2.) Maximize profit and Home Sales

Responsible for the revenue of the community
Responsible for selling homes in the community
Advertising vacancies
Issuing applications, and processing applications; making application decisions depending on company and Fair Housing guidelines,
Educate new residents on community rules and regulations
Collect and deposit rents
Follow up on late rents: Write and serve notices, make phone calls, knock on resident’s doors, and update notes frequently in our Rent Manager system.
Utility revenue: Read utility meters (once per month depending on the community)
Maximize “extra revenue”: Car parking, vehicle storage, personal storage units
Follow WGP Property Management standard operating procedures on for sale by owner home by capturing information on all homes for sale in the community.
Responsible for all spending and community expenses
Think like an owner: Do we need it? Can we buy something else? Can we buy less? Can we buy cheaper?
Get three bids on any job over $1,500
Question the status quo- actively seek opportunities to reduce recurring costs
3.) Manage resident relations

Manage community programs and events (creative opportunity) - including resident BBQs, paint programs, and spring clean-up days
Write community newsletter
Enforce community rules and regulations (through in-person discussions, formal notices, and legal action when required)
Enforce community parking rules
4.) Optimize physical assets

Serve as the single person responsible for the appearance, attractiveness, and reputation of our community
Our appearance is our reputation. Show pride through appearance: If it’s dirty, clean it; if it’s crooked, straighten it; if it’s trash, throw it away
Supervise others:
Accurately clock in and clock out; report all hours worked
Oversee landscaping helper (supervise mowing, weed eating, hand weeding, leaf blowing, tree and hedge trimming)
Oversee maintenance helper (supervise painting, striping, cleaning, repairs)
Oversee contractors for projects (supervise plumbers, electricians, builders)
Ensure safe performance of all work, including use of proper PPE (Personal Protective Equipment)
Community manager: Mindsets and behaviors

To succeed in this role, a community manager needs to exhibit five key mindsets and behaviors. 1.) Own the job, 2.) Be humble, 3.) Act like a business owner, 4.) Serve your customers, and 5.) Show pride through appearance.
Own the job
“Show up and get it done”
Respond to phone calls and emails
Be accountable. No excuses
Be Humble
“No task is beneath me”
3.) Act like a business owner

Never leave revenue on the table
Minimize costs
4.) Serve your customers
Treat residents like valued customers
Enforce rules firmly and fairly
5.) Show pride through appearance

If it’s dirty, clean it; if it’s crooked, straighten it: if it’s trash, throw it away
Sweat the small stuff.
Your performance reviews will assess your job performance based on how well you demonstrate each of these five characteristics.

Community Manager: Requirements

Must be able to use company computer, property management software, and technology tools assigned
Must be able to operate a vehicle
Must have a current, valid driver’s license
Must demonstrate safe driving through a clean driving record
Must be available to quickly arrive at the community (with reliable personal transportation) to address property emergencies
Must be physically able to maneuver throughout the community on paved or unpaved roads
Must be physically able to access the side and rear of manufactured homes to read utility meters
Must be physically able to walk the community multiple times weekly
Must be capable of reading utility meters
Must be physically capable of painting and identifying colors
Must be willing to submit to random drug testing
It is the policy of WGP Property Management not to discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Applicants must not possess a background that would reasonably be considered to pose a threat or hazard to an employee entrusted with a position of trust in our residential community. (Note: We are an Equal Opportunity employer. We comply with “ban the box” requirements.
Job Type: Full-time

Pay: $23.00 – $26.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Paid time off
Vision insurance
Schedule:

Monday to Friday
Ability to Relocate:

Ukiah, CA 95482: Relocate before starting work (Required)
Work Location: In person

Apply by emailing your resume to hr@wgppm.com